Support your customers wherever and whenever needed. Deliver the personalized, consistent service customers expect across their choice of device and channel—including social media.
- Use a unified platform for consistency and visibility across channels
- Get deeper insights with a 360-degree customer view
- Personalize interactions based on past interactions and behavior
Enable your customers to easily find answers with access to a community where they can connect with peers and subject-matter experts. When required, customers can then transition seamlessly to assisted support.
- Offer access to customer service anytime, anywhere
- Deliver real-time service optimized for any mobile operating system and device
Access and deliver consistent answers across channels using a searchable knowledge base. Personalize portal content for customers and measure response impact through in-depth analytics.
- Deliver the right answers at the right time across all channels
- Capture content from social media, service interactions, and experts
- Understand how your knowledge base works alongside comprehensive analytics, helping you improve and add information based on customer needs
Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.
- View real-time key service metrics through fully customizable dashboards
- Automatically detect sentiment and intent on social posts using built-in intelligence
- Resolve issues faster by using machine learning to reference relevant articles and cases
- Obtain quick insights to help identify trending issues
Call us at 778-786-1407